OHLE V5.3 Fails to Install

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  • #607551
    Norman Eyles
    Participant

    Guys, I have been trying to install this on and off for the past couple of days. I have followed your previous comments on this subject to the letter, i.e. User name is correct, Password is correct, Path is correct, purchase is correct six diget number.

    I have cleaned the PC up since yesterdays trys, deleted the download, registry, Temp files. Downloaded the file again, double checked that I had the correct version to the purchase ID number. Then ran the file as Admin. first time it just hung there for 5 mins at Log On message, secong time CDT log file extract attached.

    Found RW install through registry key
    admin rights True
    Rw install is G:\Steam\steamapps\common\RailWorks
    Attempting post
    got response <Response [200]>
    logged in
    Primary extraction failed due to [WinError 193] %1 is not a valid Win32 application
    Error File is not a zip file

    #613629
    EFT48
    Participant

    I hope we will get an answer to solve this problem quickly.

    I have the same problem. We paid for this product and it is not normal that nobody answered the support questions.

    PLEASE SOLVE THIS PROBLEM QUICKLY!

    #625628
    jckerr63
    Participant

    I`m having a scripting error when trying to install OHLE5.3 cant open up the registration page, here is the ATSOHLE log and what it shows, can anyone help.

    Traceback (most recent call last):
    File “OHLE.pyw”, line 606, in <module>
    File “OHLE.pyw”, line 353, in __init__
    File “OHLE.pyw”, line 202, in getRWInstall
    FileNotFoundError: [WinError 2] The system cannot find the file specified

    #895493
    Colin Higgs
    Participant

    I do not even get that far! The OHLE Installer fails to execute! Helpplease!

    #1385038
    Graham Wormald
    Participant

    Been having this same problem myself lately when I decided to do a fresh install of TS2021 after the DTG update and was getting no where . The installer, which is now version 6.2 of course, kept coming back with “ERROR SEE LOG ” and it would generate the same message as seen above in the ATSOHLE log that appeared. I kept double checking my purchase ID ,my user name and password, all to no avail. The following is how I solved it and it turned out to be a simple fix.

    Firstly create another user in Windows ie – ‘Window symbol’, ‘settings’, ‘accounts’, ‘Family and other users’ , ‘add someone else to this PC’, then click ‘I don’t have this person’s sign-in information’ then ‘add user without a Microsoft account’. Put any old user name in the box (it doesn’t matter), don’t put a password in and click ‘next’ . IMPORTANT – Make sure you change the attributes of your new account from ‘standard user’ to ‘administrator’

    Sign out of your usual account and sign into your newly created one , log into this site ( Alan Thompson Simulation) and redownload the OHLE file from your purchase history then copy and paste it from your downloads folder onto on your desktop. Run as administrator, enter your user name, password and purchase number ( the 6 figure one not the licence key) also make sure the address of your railworks folder is in the required field and it should install no problems ( you will know because it will say ‘Done’) . You can then sign out again and log back into your usual account, bin the other account that you set up if you want and boot up TS2021 .You will find that you now have all the Alan Thompson OHLE installed .

    Hope this is of some help

    Cheers

    #1524701
    Norman Eyles
    Participant

    Graham I followed your advice above, it did get me further than I have managed to get before. How ever its still not installing, please see the pasted copy of the log file. Would you have an idea?

    “Found RW install through registry key
    admin rights True
    Rw install is E:\Train Sim\steamapps\common\RailWorks
    Attempting post
    got response <Response [200]>
    logged in
    7z command: C:\Users\Oldnick\AppData\Local\Temp\_MEI189602\7za x -o”E:\Train Sim\steamapps\common\RailWorks\” C:\Users\Oldnick\AppData\Local\Temp\_MEI189602\installlibo.7z -y
    couldn’t find evidence that anything actually extracted
    starting manual extraction (slow!)
    Error [Errno 13] Permission denied: ‘C:\\Users\\Oldnick\\AppData\\Local\\Temp\\_MEI189602\\installlibo.7z'”

    Hoping you may be able to help as I have never had a reply from the site admin to my original post way back in December 2019.

    Cheers

    #1568065
    Graham Wormald
    Participant

    Hi Norman

    Do you have the extractor program 7 zip installed https://www.7-zip.org, because I don’t think it will work with winzip or winrar .Also I notice your address for your TS2021 installation might be causing the problem with Alans installer as yours is E:\Train Sim\steamapps\common\RailWorks and mine is E:\SteamLibrary\steamapps\common\RailWorks .Remember you need to be completely out of your windows account and in a new one. Try that mate and if still no joy come back to me and we’ll try something else

    Cheers

    Graham

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